Readme Patch.txt for VirusScan for Macintosh v3.0.0a PATCH FILE Copyright (c) 1998 Network Associates, Inc. and its Affiliated Companies. All Rights Reserved. ___________________ WHAT'S IN THIS FILE - The Purpose of this Patch File - Known Issues - Installation - Documentation - Contacting Network Associates ______________________________ THE PURPOSE OF THIS PATCH FILE This file updates VirusScan for Macintosh v3.0.0 to VirusScan for Macintosh v 3.0.0a. The patch improves VirusScan's detection and cleaning performance for files infected with the CAP macro virus. ____________ KNOWN ISSUES 1. When it first encounters a file infected with the Concept macro virus, VirusScan cleans it partially, rendering it unable to replicate and spread. On subsequent scans, VirusScan may again identify the portion of the virus code remaining in the file and report it as infected. Clean the file again to remove all remaining virus code. ____________ INSTALLATION * INSTALLING VIRUSSCAN * To install this patch file, double-click the installer icon and follow the instructions given. * FILES INSTALLED BY THIS PATCH FILE * System Folder:Extensions:VirusScanner68k or VirusScannerPPC = Active program element System Folder:Preferences:VirusScan:Virus Definitions: VirusDef 3102a = Virus definition data (*) Includes folders and subfolders that contain each file. _____________ DOCUMENTATION For more information, refer to the VirusScan User's Guide included on the disk versions of this program or available from Network Associates electronic services. The User's Guide is saved in Adobe Acrobat Portable Document Format (.PDF). You can view and print this document with Adobe's Acrobat Reader. PDF files can include hypertext links and other navigation features to assist you in finding answers to questions about your Network Associates product. To download Adobe Acrobat Reader from the World Wide Web, visit Adobe's website at: http://www.adobe.com/Acrobat/readstep.html To download VirusScan documentation, visit the Network Associates website at: http://www.nai.com Additional contact information appears in the following section. _____________________________ CONTACTING NETWORK ASSOCIATES On December 1, 1997, McAfee Associates merged with Network General Corporation, Pretty Good Privacy, Inc., and Helix Software, Inc. to form Network Associates, Inc. The combined company will continue to supply and support McAfee VirusScan for the Macintosh. You may direct all questions, comments and technical support requests to the Network Associates Customer Care department at any of the addresses or phone numbers listed below. Contact the Network Associates Customer Care department at: 1. Phone (408) 988-3832 Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time 2. Fax (408) 970-9727 24-hour, Group III Fax 3. Fax-back automated response system (408) 988-3034 Send correspondence to any of the following Network Associates locations: Network Associates Corporate Headquarters 2805 Bowers Avenue Santa Clara, CA 95051 Phone numbers for corporate-licensed customers: Phone: (408) 988-3832 Fax: (408) 970-9727 Phone numbers for retail-licensed customers: Phone: (972) 278-6100 Fax: (408) 970-9727 Network Associates offices outside the United States: Network Associates Canada 139 Main Street, Suite 201 Unionville, Ontario Canada L3R 2G6 Phone: (905) 479-4189 Fax: (905) 479-4540 Network Associates Europe B.V. Gatwickstraat 25 1043 GL Amsterdam The Netherlands Phone: 31 20 586 6100 Fax: 31 20 586 6101 Network Associates (UK) Ltd. Hayley House, London Road Bracknell, Berkshire RG12 2TH United Kingdom Phone: 44 1344 304 730 Fax: 44 1344 306 902 Network Associates France S.A. 50 rue de Londres 75008 Paris France Phone: 33 1 44 908 737 Fax: 33 1 45 227 554 Network Associates Deutschland GmbH Industriestrasse 1 D-82110 Germering Germany Phone: 49 8989 43 5600 Fax: 49 8989 43 5699 Network Associates Japan Co., Ltd. Toranomon 33 Mori Bldg. 3-8-21 Toranomon Minato-ku, Tokyo 105 Japan Phone: 81 3 5408 0700 Fax: 81 3 5408 0780 Network Associates Korea 135-090, 18th Floor, Kyoung-Am Bldg. 157-27 Samsung-Dong, Kangnam-Ku Seoul, Korea Phone: 82 2 555-6818 Fax: 82 2 555-5779 Network Associates South East Asia 7 Temasek Boulevard The Penthouse #44-01, Suntec Tower One Singapore 038987 Phone: 65 430-6670 Fax: 65 430-6671 Network Associates Australia Level 1, 500 Pacific Highway St. Leonards, NSW 2065 Phone: 61-2-9437-5866 Fax: 61-2-9439-5166 Network Associates Latin America 150 South Pine Island Road, Suite 205 Plantation, Florida 33324 Phone: (954) 452-1731 Fax: (954) 236-8031 Or, you can receive online assistance through any of the following resources: 1. Network Associates Bulletin Board System: (408) 988-4004 24-hour US Robotics HST DS 2. Internet E-mail: support@nai.com 3. Internet FTP: ftp.nai.com 4. World Wide Web: http://www.nai.com 5. America Online: keyword MCAFEE 6. CompuServe: GO MCAFEE To provide the answers you need quickly and efficiently, the Network Associates technical support staff needs some information about your computer and your software. Please have this information ready when you call: - Program name and version number - Computer brand and model - Any additional hardware or peripherals connected to your computer - Operating system type and version numbers - Network name, operating system, and version - Network card installed, where applicable - Modem manufacturer, model, and baud, where applicable - Relevant browsers or applications and their version numbers, where applicable - How to reproduce your problem: when it occurs, whether you can reproduce it regularly, and under what conditions - Information needed to contact you by voice, fax, or e-mail We also seek and appreciate general feedback. * FOR PRODUCT UPGRADES * To make it easier for you to receive and use Network Associates products, we have established a reseller's program to provide service, sales, and support for our products worldwide. For a listing of resellers, see the Agents file or contact Network Associates Customer Care for resellers near you. * FOR REPORTING PROBLEMS * Network Associates prides itself on delivering a high-quality product. If you find any problems, please take a moment to review the contents of this file. If the problem you've encountered is documented, there is no need to report the problem to Network Associates. If you find any feature that does not appear to function properly on your system, or that you believe would benefit greatly from enhancement, please let us know about it.